Shipping policy

Shipping Policy

Effective Date: September 3, 2026

At SWAYU CLOTHING, we aim to provide a smooth and reliable delivery experience for every order placed through our website.

📦 Order Processing

  • Orders are generally processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive the relevant shipping and tracking details via email, SMS, or WhatsApp.

🚚 Delivery Time

  • Orders are generally delivered within 3–7 business days after dispatch.

  • Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

  • Remote and certain non-serviceable areas may require additional delivery time.

💰 Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

  • Any applicable free-shipping offers will be clearly mentioned on our website or during checkout.

📍 Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.

  • SWAYU CLOTHING will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

  • If an order is returned to us due to an incorrect address or repeated delivery failure, additional shipping charges may apply for re-dispatch.

🔎 Order Tracking

Once your order has been dispatched, you can track it using the tracking information provided to you. Tracking updates may take some time to appear after the shipment has been handed over to the courier.

⚠️ Delays & Unforeseen Circumstances

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier or logistics issues

  • Weather conditions or natural events

  • Public holidays

  • High-volume sale periods

  • Transportation disruptions

  • Government restrictions or other circumstances beyond our control

We appreciate your patience in such situations.

📦 Damaged or Incorrect Orders

If your package arrives damaged, tampered with, or contains an incorrect item, please contact us as soon as possible with your order details and clear photographs/videos of the package and product.

We will review the issue and assist you in accordance with our applicable return and replacement policy.

📞 Contact Us

For any questions regarding shipping or your order, please contact:

SWAYU CLOTHING
📍 241, Ramrajya Society, Varachha Road, JD Gabani Commerce College, Kapodara, Surat, Gujarat, India – 395006
📞 +91 9624002030
📧 swayuclothing@outlook.com

GSTIN: 24BPDPH2494Q1ZG
UDYAM: UDYAM-GJ-22-0660709